Attention – ChapStick Consumer Relations
To Whom It May Concern:
I have used your brand for 25years, ever since my mom put my very first tube of ChapStick in the bib pocket of my snowpants before heading out for an afternoon of sledding. I can remember feeling very grown up, and ever since I have had a tube or six of Cherry ChapStick in a pocket or arm’s reach. I have used your brand on my own children, and they know to swipe their lips before heading out to play during our chilly Wisconsin winters. That’s all over now.
ChapStick, we’re through. My family will not be using your brand again. I tried to tell you why on Facebook, but you deleted my comment. You deleted the comments of many, many women who spoke out against your objectifying ad “Where Do Lost ChapSticks Go?” prominently featuring the back end of a woman bent over a couch. In fact, before you deleted it, the photo file uploaded to your page by some intern was labeled “Ass”. I do not support companies that use the objectified body parts of women to sell their product. I do not support a company that deletes the voices of its female customers, but allow sexist and sexual comments from men to remain. I refuse support a company that disrespects its female customers, both in its advertising and social media outreach. As a woman, a mother, and a small business owner those actions offend me.
Why you paid an advertising agency big dollars to use a woman’s “Ass” to sell me a product I put on my lips seems a bit off. Why you chose to go with the ad that sexualizes a woman and gives off that low budget, basement porny-feeling right at the beginning of the winter season when every parent across America is in need a good balm to put on her kid’s lips seems to me as though you don’t understand that women control 86% of consumer spending. There isn’t much in question about your ad – the odd pose, butt in the air, the skin tight jeans, the sexy blowing hair – it is all a mind-numbingly sophomoric use of implied sex to sell a product. The thing is, for everyone who uses (used) ChapStick, we know that those little tubes go missing all of the time, and there were dozens of other very clever ways for you to depict this. But you didn’t. You chose to go with “Ass”.
So I no longer go with ChapStick. This weekend I spent $16.00 on four tubes of Burt’s Bees and I love my new balm. I’ll be a Burt’s customer now, because I don’t have to worry about them sexualizing and degrading me or my daughter, nor reinforcing to my husband and son that women are nothing more than sex objects. That is simply not good enough for my family, and I do not accept it.
UPDATE: Because ChapStick is deleting voices from Facebook and does not have a Twitter account, should you choice to join you voice and speak out against this, I encourage a mailed letter, or add your signature to the change.org petition:
“Turning a human being into a thing is almost always the first step towards justifying violence against that person.”- Jean Kilbourne, Wellesley Centers for Women, Miss Representation
Updated Update: ChapStick has removed the ad and issue a really crappy apology that is both deflective and untruthful.
We see that not everyone likes our new ad, and please know that we certainly didn’t mean to offend anyone! Our fans and their voices are at the heart of our new advertising campaign, but we know we don’t always get it right. We’ve removed the image and will share a newer ad with our fans soon! We apologize that fans have felt like their posts are being deleted and while we never intend to pull anyone’s comments off our wall, we do comply with Facebook guidelines and remove posts that use foul language, have repetitive messaging, those that are considered spam-like (multiple posts from a person within a short period of time) and are menacing to fans and employees